Products
Out-bound Call Dialers
Outbound dialers are automated systems for high frequency calling that reduce costs and increase productivity in call centers. Outbound dialers can also be used to survey customers, remind patients of appointments, execute sophisticated call campaigns, etc.
These outbound applications may be used for voice broadcasting (large scale calling campaigns executed automatically) and/or personalized notification (individually customized phone calls).
Out-bound call dialers increase your organizations productivity by assisting:
- Debt Collection
- Telemarketing and Lead Generation
- Notification and Dispatching
- Mobile Worker Management
- Alerting
- Fundraising
- Proactively initiated Medical Studies
Features and Functionality
- Outbound campaign controls
- Support for dynamic and easily modified VoiceXML telephony dialogues - Call dialogues customizable for each call
- Sophisticated callee-type detection algorithm (voicemail, live person, disconnected, etc.)
- Support for transfer to live operators
- Speech recognition and text-to-speech synthesis
- Automatic or manual campaign control
- Configurable start/stop times; automatic accounting for time zone differences
- Configurable callback rules
- Support for "do not call" list management
- Browser-based admin tools for system control from any workstation
- Robust logging and reporting capability
- Remote monitoring and maintenance
- Deployable as a turnkey server (including telephony gateway and application suite) or hosted service
